We’re Hiring: Guest Relations and Property Management Assistant

About Catch the Breeze Retreats

Catch the Breeze Retreats is a private collection of luxury holiday properties owned and maintained by The Sykes Family, who have been letting holiday properties since the 1970’s.

The collection comprises of 9 unique houses (2 in the Yorkshire Dales and 7 on the Northumberland Coast) with 5 beautiful properties located in the small fishing village of Craster and 2 exciting developments currently under construction / renovation in Beadnall (due to open in 2025). 

We pride ourselves on the service and attention to detail we offer to each of our guests ensuring they have the best holiday experience from the minute they make a booking to the time they return home. 

Our Head Office is based in Tarporley, Cheshire.

About the Role

We are looking for a friendly, positive, and dynamic candidate, with a good eye for detail and a passion for delivering exceptional customer service to join our dedicated team at Catch the Breeze Retreats.  

You will play a key role based in Craster, Northumberland to maintain the high standards and reputation that we are very proud of when it comes to quality control and customer service. 

This role will report into the Guest Relations Manager based in our head office and requires you to work and manage your time independently whilst being part of the wider team. You will be required to visit the head office in Cheshire on occasions.

Duties include:

• Meeting & Greeting Guests 
• Working closely with the housekeeping team and local trades ensuring the properties are maintained to the highest standards
• Troubleshooting as and when issues arise 
• Managing the stocks and supplies for the properties and re-ordering when necessary 
• Logging monthly meter readings for each property
• Out of hours emergency phone cover (on a rota basis and shared between the team)
• Support head office on occasions by providing guest support, making bookings, taking payments and general enquiries

Hours, salary & benefits:

• Your basic salary is £10,816 per annum (calculated on a pro rata basis by reference to a full time equivalent of £27,040 per annum)
• Working hours – 2 days a week to include Friday, Saturday, and Monday.  As this is a seasonal and unpredictable role these days and hours are variable. Additional hours may be required at peak times of years and when holiday cover needed and will be paid for as overtime
• 10 days paid leave (calculated on a pro-rata basis by reference to a full time equivalent of 24 days’ paid leave) + birthday off
• Training and Support – you will receive various training sessions in-house which will include training on the Company’s booking system

Essential skills & qualifications

• GCSE level English literature and language
• Basic computer skills, Outlook and Microsoft, Excel (to understand spreadsheets would be an advantage)
• Excellent communicator both written and verbal
• Excellent Customer service skills
• Flexible approach to working hours
• Good eye for detail
• Prioritise tasks effectively
• Professional
• Empathetic
• Can do attitude 
• Work under pressure and think on feet
• Highly organised
• Hold a current UK driving licence and own a car

Please email CV and why you think you would be suitable for the role to info@catchthebreezeretreats.co.uk.

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